Privacy Policy

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At UK Releaf Meds, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect the following personal data:

  • Name, address, email, and contact number

  • Date of birth and gender

  • Medical history and health information (for consultations)

  • Order and payment details

  • IP address, browser type, and device information (for security and analytics)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide medical consultations and issue prescriptions

  • Comply with legal and regulatory obligations

  • Improve our services and website

  • Communicate with you about your orders, updates, and support

3. Legal Basis for Processing

We only process your data when we have a lawful reason, such as:

  • Consent – when you voluntarily submit information

  • Contract – to fulfil your order or consultation

  • Legal obligation – to comply with pharmacy and health regulations

  • Legitimate interests – such as improving our service

4. Sharing Your Information

We may share your information with:

  • Licensed UK prescribers and pharmacists

  • Delivery and logistics providers

  • Payment processors (secure and encrypted)

  • Regulatory bodies if legally required

We do not sell or share your personal data with third parties for marketing.

5. How We Protect Your Data

We use strict security measures including:

  • Encrypted data storage

  • Secure checkout (HTTPS and SSL)

  • Access controls and regular audits

6. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct or delete your data

  • Withdraw consent at any time

  • Object to or restrict certain processing

  • File a complaint with the ICO (Information Commissioner’s Office)

7. Cookies

We use cookies to improve your browsing experience and gather anonymous usage data. You can manage your cookie preferences via your browser settings.